Frequently Asked Questions
Find answers to our most common questions.
Categories
Products & Sizing
How do I know what size to order?
Every product page includes a detailed size guide. Make sure to reference the size guide before placing your order because we cannot change orders once they are placed.
Will you be offering more styles or colors?
Yes! We’ll be dropping new collections seasonally. Sign up for our email list or follow us on Instagram to be the first to know.
Shipping
Where do you ship?
We currently ship within the U.S., and international shipping will be added soon. If you’re outside the U.S. and want to place an order, reach out and we’ll do our best to accommodate.
How long does shipping take?
Most orders are processed in 2–5 business days and shipping typically takes 4–7 business days after that. You’ll receive tracking info once your order is on the way.
Returns
Can I return or exchange my order if I change my mind or picked the wrong size?
Because each item is made-to-order just for you, we do not accept returns or exchanges for reasons like:
- Choosing the wrong size or color
- Changing your mind after purchase
We recommend double-checking the size guide and product details before placing your order.
What if my item arrives damaged or defective?
If your item arrives with a manufacturing defect or damage, we’ve got you covered. Just contact us within 30 days of delivery and we’ll offer a free replacement or a full refund. No need to return the damaged product.
Can I make changes to my order after placing it?
If your order hasn’t shipped yet, email us at support@companionclub.co and we’ll try our best to help.
About the Brand
What inspired Companion Club?
Companion Club was born from the joy of dog ownership — the naps, the loyalty, the unconditional love, and yes, the shedding. We wanted to create a brand that felt emotionally honest, a little funny, and elevated in design.
Who’s the dog behind the brand?
That would be Toast, our beloved French Bulldog. You can follow him on Instagram @the.frenchie.toast for daily antics.
Is Companion Club just for dog people?
Not at all. While dogs are our muse, Companion Club is for anyone who finds comfort, love, and meaning in their pets — whether they have paws, whiskers, or feathers.
Contact & Support
How can I reach customer support?
Email us anytime at support@companionclub.co or message us here and we’ll get back to you within 1–2 business days.
Do you offer wholesale or brand partnerships?
We’d love to chat. If you’re a boutique, influencer, or dog-related business, email us at hello@companionclub.co with a short pitch.