Privacy Policy

We collect the following types of information:

Personal Information
We collect personal information you provide directly to us, including:
• Name, email address, phone number (including SMS consent status), billing/shipping address
• Transaction and order information
• Communications with customer support
• SMS consent metadata (timestamp, source, IP address) when you opt in to receive text messages 

We also collect automatically generated data through cookies, pixels, and analytics tools.

Device & Usage Information
When you visit our website, we automatically gather:
• IP address
• Browser type
• Device identifiers
• Referring URLs
• Pages viewed and time spent on site
• Interaction data (clicks, scrolls, etc.)

Cookies & Tracking Technologies
We use cookies, pixels, and similar tracking technologies to improve your experience, understand how you interact with our site, and run ads more effectively.

We use collected information to:
• Process orders and provide products and services
• Personalize and improve your experience
• Provide marketing communications (email and SMS) if you have opted in
• Detect and prevent fraud or security issues

SMS Marketing: If you opt in, we send text messages using Klaviyo or other messaging platforms. We use your phone number to deliver promotional messages, order updates, alerts, reminders (e.g., abandoned cart), and other relevant notifications.

We may share personal information with vendors or service providers who help us deliver products, process orders, send communications, or analyze data.

SMS Opt-In Data: We will not share your SMS opt-in status or consent data with third parties for purposes unrelated to providing SMS services. Your opt-in is specific to Companion Club marketing and will not be sold or used for other marketing by third parties.

Legal Obligations

We may disclose your information if required by law, legal process, or to protect the rights and safety of Companion Club, our customers, or others.

With your permission, we may send you:
• Product updates
• Early access to drops
• Exclusive discounts and promotions
• Brand stories and behind-the-scenes content

You can unsubscribe from emails or texts at any time by clicking the “Unsubscribe” link or replying STOP to SMS messages.

We use email and SMS platforms that track open rates, click-throughs, and engagement to help us improve how we communicate with you.

Consent for SMS: We will only send SMS messages to you if you expressly opt in to receive them. You can opt in via signup forms, checkout checkboxes, or other disclosure methods that clearly communicate what you’re consenting to receive. 

Opt-Out: You can opt out of SMS marketing at any time by replying “STOP” to a text message. After opting out, we will not send you SMS marketing messages, though we may still send service or transactional messages as permitted by law.

We may send SMS messages reminding you about items left in your shopping cart.

To determine when a cart is abandoned, we use cookies, tracking pixels, or plugins on our website that track items added to your cart and when you leave without checking out. This data is used to trigger abandoned cart SMS reminders only if you have opted in to receive SMS communications. 

We use cookies and similar technologies for functionality, analytics, personalization, and advertising purposes. These tools may also be used to detect cart activity that triggers abandoned cart messaging (including SMS) if you’ve opted in to SMS.

Depending on where you live, you may have rights related to accessing, correcting, or deleting your personal data. You can also manage or withdraw consent to marketing communications (email and SMS) at any time.

To exercise any of these rights, contact us at support@companionclub.co.

We keep your information only as long as necessary for:
• Fulfilling orders
• Legal or tax reasons
• Improving our services
• Marketing (unless you opt out)

When your data is no longer needed, we delete or anonymize it.

Our site is not intended for children under 18 years old. We do not knowingly collect or store personal information from anyone under 18. If you believe we have information from or about a child, please contact us immediately.

We use industry-standard measures to protect your data:
• Secure checkout via Shopify
• HTTPS encryption
• Firewalls and access controls
• Password protection on accounts

However, no system is 100% secure, and we cannot guarantee absolute security. You share your data at your own risk.

Our website may contain links to other websites or services. This policy only applies to Companion Club. We’re not responsible for the privacy practices of other sites—please review their policies if you leave our site.

We are based in the United States. If you’re visiting from outside the U.S., please note that your information will be transferred to and processed in the U.S., where privacy laws may be different from those in your country.

We may update this policy to reflect changes in practices, legal requirements, or new services such as SMS marketing. We will update the “Last Updated” date at the top accordingly.

Questions about this policy? Email us at:
support@companionclub.co