Privacy Choices
Effective Date: October 1, 2025
At Companion Club, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://companionclub.co, make a purchase, or interact with us through any other means.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect several types of information to provide and improve our service to you:
a. Personal Information
When you place an order or create an account, we may collect:
- Name
- Email address
- Shipping and billing address
- Phone number (optional)
- Payment information (processed securely via third-party gateways like Shopify Payments, PayPal, etc.)
b. Non-Personal Information
We automatically collect data through cookies and analytics tools to help improve our website experience. This includes:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on pages
- Referral URLs
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to customer inquiries and provide support
- Improve our website, products, and services
- Send promotional emails (only if you opt in)
- Prevent fraud or misuse of our platform
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners and service providers to fulfill your order or improve our services, including:
- Shopify (our e-commerce platform)
- Payment gateways (e.g., Shopify Payments, PayPal, Google Pay)
- Shipping carriers
- Email marketing platforms (e.g., Klaviyo or Mailchimp, if used)
These partners only receive the information necessary to perform their specific services and are required to keep your data secure.
4. Cookies & Tracking Technologies
We use cookies to:
- Keep you logged in
- Track items in your cart
- Understand user behavior through analytics tools (e.g., Google Analytics)
You can control cookie settings through your browser. Disabling cookies may limit your ability to use some features of the site.
5. Email & SMS Marketing
If you opt in, we may send you marketing messages about product launches, sales, or updates. You can unsubscribe at any time using the link at the bottom of any marketing email or by replying “STOP” to SMS.
We comply with all legal requirements for marketing communication, including the CAN-SPAM Act and TCPA.
6. Data Security
We take security seriously and use SSL encryption, Shopify’s secure checkout, and other protective measures to safeguard your personal information. However, no method of transmission or storage is 100% secure.
7. Your Rights
Depending on your location, you may have the right to:
- Access or update your personal data
- Request deletion of your information
- Opt out of marketing communications
- Lodge a complaint with a data protection authority (e.g., GDPR for EU citizens, CCPA for California residents)
To exercise any of these rights, please contact us at: hello@companionclub.co
8. Children’s Privacy
Our website is not intended for use by children under the age of 13, and we do not knowingly collect data from anyone under 13 years of age.
9. Third-Party Links
Our website may include links to third-party sites (e.g., social media platforms). We are not responsible for the privacy practices of these websites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Email: hello@companionclub.co
